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SharePoint 2013 Open with Explorer returns error

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Hello,

I have been working on this issue for hours over several days, but no resolution. When I click on Open with Explorer in the Library tab of a particular document library in SP 2013, I see this error:

"We're having a problem opening this location in File Explorer.  Add this web site to your trusted sites list and try again".

The site already exists in trusted sites, and even tried moving it to the Intranet Zone.  No difference - same message.  Also confirmed Web client is started, Desktop experience is installed on client and server. 

Does anyone know how to get around this issue?  This is really hampering our use of the system to download multiple files.

The only other resolution I have seen posted for this issue as as follows:

Cause: There is a missing Root site collection...
Resolution: Check and ensure,  that the “Managed Paths” are not changed in the web Application’s page, there is a (root) explicit for this web application and there is a working Root site collection.

I am not clear on how to implement the above resolution, if this is in fact the issue.

Thanks!



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