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Newsfeed stuck on "We're almost ready."

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We have an on prem farm where we pre-provisioned 18,000 mysites. One of our user’s Newsfeed is stuck on “We’re almost ready.” I can see his Mysite, so the issue is specifically with his Newsfeed. I’ve confirmed his Personal Site Capabilities are set to 14.

I’m wondering if the best approach to this problem would be to delete his MySite and let the user start again. Has anyone used this approach? Can I get some confirmation from Microsoft that this is a sanctioned action?


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