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SharePoint 2013 - Document Library Template cannot 'resolve' document owner

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Hi All -

Strange problem this.. I currently have an issue where the document owner's name does not 'resolve' when creating a new Word document from the content type template of a document library. In other words, if a user goes to the document library and selects New and Word Document from the dropdown, a new document appears as normal. However, when viewing the metadata of this document, the document owner does not populate.

I thought this might be to missing user profile data in the UPS database, but all data such as firstname, lastname, displayname etc. is there.

If anyone has any ideas about this, I would appreciate being pointed in the right direction.

Thanks!


sysadmin


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