This is a side branch from a problem previously posted under here.
As discussed in a previous forum discussion, the overall problem of No SharePoint Properties Found was finally resolved in the latest cu's pushed out September/October 2018 timeframes, and O365 updates of 1808 through 1810.
However, our organization noted that some site collections in a specific web application continue to have this problem of "No SharePoint Properties Found" while other site collections within the same web application are now fixed.
Let me restate the problem. We open a word document from a specific site collection and when Word O365 is open, the dip panel will show the error below:
We're not sure what the problem is and here are steps we have taken to try and resolve this issue:
- We have verified that lists have Settings | Content Types | ContentTypeName | Document Information Panel settings | Always show Document Information Panel on document open and initial save for this content type (checked).
- We have validated that Require Use Remote Interfaces permissions and Enable Client Integration checked under the default zone.
- We have deactivated individual Solutions in the Gallery.
- We have examined and compared document templates in cts folder for content types.
- We have refreshed all content types from the content hub.
Any other suggestions about for resolving this issue would be welcomed.
Teresa Ives