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The specified user cannot be found

Hi there,

I am trying to add a service account as a Site Collection Administrator but I am getting the error "The specified user "" cannot be found".  I've tried adding via the GUI and also using Powershell.  I've also tried adding as just a user in the site permissions but the same issue.  The user is definitely in AD and is enabled.  This is a brand new site collection.

Below, I can add to the top level site successfully but when I try to add to this site collection below it, this error comes up (see below).  I also ran for another (already established) site collection below and worked okay

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