We have a SharePoint 2013 Enterprise deployment for production and has the SP1 installed (no further CU).
We are using the AD profile import (without profile synchronization service) and have mapped a few properties including Manager to be imported from the AD.
For the past few weeks, some of the users reported incorrect managers in SharePoint profiles and on troubleshooting we noticed that while the other properties like address, phone numbers etc are getting updated, the Manager field does not update.
We have tried
1. Incremental and full import.
2. Changed multiple user profile properties to ensure changes are picked up before a full crawl.
3. Created a new user profile service application.
4. Restarted user profile service and changed the server running that service.
5. Removed and re-added the Manager property mapping in SharePoint and also created a custom property mapped with the manager AD field.
Whats interesting to note is that the issue is seen for some users and not for others. Even the users in the same AD OU\container and having the same reporting manager see different behavior.
The ULS logs does not suggest any issues or failures with updating the "Manager" field.
The same configuration on the test\Dev servers work fine with the same AD domain and no issues are seen on those farms.
Any help or suggestions in getting this fixed will be appreciated.
Regards
Faisal
faaiz.mohd@gmail.com
Faisal