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Couple of users cannot see the Promoted Sites bar

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I have a couple of users who, when they click on "Sites" from within the Suite Bar, are not presented with the standard promoted sites bar. They see nothing....just blank with the option to add sites which they do not have permission to do.  I verified no target audiences are being applied so everyone should be able to see the same promoted sites.  I also checked to ensure that the promoted sites webpart is not hidden.

I cleared IE cache and temporary files...no luck.  I also tried having the user try a different browser.  I created a user with the same rights and the test user worked fine.  not sure what's going on.  What else can I check?

Thanks,

JARED

 

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